At US Interactive, every client's program is carefully scripted to flow effectively and efficiently, capturing the necessary information while maintaining personalized dialogue with each caller. The entire program's conversational scripting is on-line to the workstation ensuring that each call is handled accurately, professionally and uniformly. Changes to a program's scripting are easily made either immediately on-line by the Account Team Executive or through programming requests to the IT department. For every inbound phone application, we develop a comprehensive Product Information System that is linked to the script and is used by the Customer Service Representatives as a knowledge base and help system to provide answers to FAQ's and product/service questions.
Our Call Center Director, Quality Assurance Manager and Training Manager all work together utilizing a variety of qualitative and quantitative tools, procedures and incentives to help each CSR deliver the highest level of service that reflects positively on each client's brand, helping them to acquire new customers/clients and keep current clients happy and loyal to the services being provided.
Our services are designed to be flexible and supportive of a wide variety of distribution and fulfillment needs. Whatever your product line, U.S. Interactive can manage your inventory, fulfill your products and handle your inbound sales and customer service. Not to mention the value we add for our clients in other areas including freight management, shipping and receiving, product assembly and technology solutions.