An interactive voice response (IVR) system processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and routes calls to either in-house service agents or transfers the caller to an outside extension.
US Interactive is a leading provider of call center development tools including interactive voice response (IVR) development software. US Interactive offers custom IVR development services and tools necessary for building phone answering applications.
IVR technology allows a phone caller to interact with the phone system without operator intervention. Whether your IVR application is simple or complex, US Interactive can design and program your calling campaign quickly and have your campaign in production in no time.
Our experienced staff of IVR developers can analyze your phone application and develop a customized calling program that meets your objectives using the latest IVR techniques. Our IVR software solution gives your organization 24/7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available and can reduce interaction with call center representatives, thereby reducing cost to support your customers.